Clear, timely communication is a cornerstone of any successful auction operation. BidHarvest® makes it easy with a powerful built-in transactional email engine, purpose-built for auction-specific workflows.

Every key action, from registration to post-sale communications, triggers an email — automatically populated with the right content and links, personalised to the user and event.

What Events Trigger Emails in BidHarvest®?

BidHarvest® supports an extensive range of event-based notifications, including but not limited to:

Account & Security

• New user registration confirmation
• Password reset
• AML/KYC check required
• Card expiry alert

Bidding & Watchlist

• Bid placed confirmation
• Outbid alert
• Watchlist update
• Keyword match alert

Auction Lifecycle

• Auction published alert
• Lot added alert
• Credit limit update
• Deposit paid confirmation

Consignment & Valuation

• Valuation received
• Consignment contract issued
• Pre-sale paperwork
• Post-sale paperwork
• Vendor statement

Invoicing & Payments

• Invoice issued
• Invoice overdue reminder
• Invoice paid confirmation

Logistics & Collection

• Collection docket issued
• Shipping notification
• Contact enquiry response

Every message is automated, context-aware, and populated with dynamic data like:

• Lot titles & images
• Bidder names & numbers
• Auction links
• Payment details
• Settlement references

Customisation with the Built-In Email Manager

BidHarvest® includes a simple but powerful Email Manager that lets your team:

• Edit standard copy to match your tone of voice
• Add seasonal or time-sensitive messages (e.g. holiday hours, policy changes)
• Preview and test email outputs
• Maintain consistent branding across all communications

You control the non-dynamic content, while BidHarvest® injects the lot-specific, bidder-specific, and auction-specific data into each template.

Benefits of Transactional Email Automation

• Reduces Support Tickets
  Clients stay informed at every stage, reducing “where’s my invoice?” and “am I winning?” calls.
• Delivers Real-Time Updates
  Ensures buyers and vendors never miss a critical moment.
• Professional, Branded Communication
  Emails reflect your auction house brand — not a generic system.
• Embedded Links for Quick Action
  Buyers can click straight to lots, payments, or account areas.

Summary: One System, Fully Connected Communications

BidHarvest® ensures your clients are always in the loop without your team lifting a finger.

• Event-triggered emails for every stage of the auction lifecycle
• Dynamic content tailored to each user and action
• Easy-to-use email manager for customisation and branding
• Reliable, automated communications that boost trust and reduce workload

It’s real-time auction communication done right.

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