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BidHarvest® is trusted across all auction verticals and is the only truly unified solution for running an auction business. See it for yourself, you'll be in great company!
Smooth Onboarding
Smooth Onboarding. Dedicated Support. No Surprises.
Smooth Onboarding. Dedicated Support. No Surprises.
Smooth Onboarding
Why Auctioneers Choose BidHarvest®
No Upfront Fees for Standard Setups
We don’t charge for standard implementations. Get started without a large capital outlay — ideal if you’re launching or exploring new verticals. Simple monthly fees with no surprises or hammer commission means you can control your auction tech budget from day one.
Legacy System Data Transfer
If you’re moving from an existing platform, our onboarding team will help curate and migrate your key data — auction history, bidder accounts, vendor records, and more — so you don’t lose what matters during the switch. All for a reasonable and transparent fee.
Dedicated Onboarding Manager
Your onboarding manager is with you from setup to go-live. They’ll coordinate training, data migration, settings configuration, and testing, so nothing’s missed.
Pre-Launch Training & Knowledgebase
All users receive tailored platform training before go-live, supported by our comprehensive online knowledgebase with articles, how-to’s, and videos.
Post-Launch Hypercare
We don’t just set you live and leave. Our hypercare phase ensures your team feels confident, bidders are supported, and any teething issues are dealt with fast.
Auction Day Support
Need real-time help during a sale? Our auction day support service gives you access to our experts when it matters most, including live troubleshooting. All available as part of your SLA setup.
Feature Update Service
As we release new features, your team gets update briefings and access to documentation. You’ll always know what’s new and how to make the most of it.
SLA-Backed Support
Our support team is available via a dedicated Zendesk support board, with clear and customisable service level agreements (SLAs) for response times and issue resolution.
What to Expect During Onboarding
Phase – What Happens
Discovery: We map your current setup, auction types, and user roles.
Data Prep: Our team helps clean and transfer your data, if migrating.
Setup & Configuration: Your auction workflows and business rules are configured in BidHarvest®.
Training: We train staff on admin, clerking, cataloguing, accounts, and reporting.
Pre-Launch Testing: Your onboarding manager helps simulate auctions and tests key features.
Go Live: You run your first auction with our team on hand for full support.
Hypercare: Extended support phase to catch issues and optimise workflow.
Ongoing Support: SLA-backed ticket support, feature updates, and access to training resources.
Ready to Launch? We’re Ready to Help.
Launching or switching auction software can feel daunting, but it doesn’t have to be. With BidHarvest®, there are no upfront fees, no surprises, and no reason to delay.
We’ve helped auctioneers of every size — from single-location specialists to international auction groups — get live, get confident, and get results.
Book your onboarding discovery call today or speak to our support team now.
Launching or switching auction software shouldn’t be a risk — it should be a leap forward.
At BidHarvest®, we’ve designed our onboarding and support services to remove barriers, reduce friction, and give you and your team confidence from day one.
Whether you’re starting fresh or moving from a legacy platform, we make the transition smooth, structured, and stress-free — with zero upfront fees for standard implementations.
We’re still working on this content and it’s not quite ready yet — but if you’re interested in this feature, we’d love to hear from you! Please get in touch and we’ll be happy to share more details or keep you updated as soon as it’s available.
Frequently Asked Questions
Yes. The BidHarvest® support team is international and we can provide cover for auctions globally. Our knowledge base support portal is available 24/7/365 and you can also raise support tickets 24/7 via our ZenDesk ticketing system subject to our SLA.
No. With your BidHHarvest® subscription plan your onboarding, training and ongoing support are all covered. The only costs that are incurred are where you request on site support, clerking or auctioneer services, or wish to add features or changes to your platform. These are all covered by professional services or change request slips and can be handled with your account manager.
For all clients that launch with BidHarvest® we offer 30 days of Hypercare giving you extended, priority support immediately after go-live, including real-time help during auctions and daily check-ins where needed as your team familiarise themselves wih the auction software.
Yes. For clients wanting to link their back office systems to BidHarvest® via our API, we offer a sandbox development system along with all of our Swagger documentation for your IT teams or consultants. Once launched, all clients have a staging environment where their IT teams and admin users can run tests and train new members of the team without impacting the live environment.
If you take advantage of our curated data migration service and your current provider allows export of raw data we will reformat and import your legacy data into the BidHarvest® platform for you. Our account management team can help you set up a professional services quotation for this when you begin your engagement.
For straightforward implementations, as little as two weeks from contract signature. More complex launches with data migration and extensive content pages will take longer. A typical client can be up and running with the BidHarvest® platform in four to six weeks, including onboarding and training.
Already Making The Switch
Book your free demo and see why auction professionals like you across the globe are moving to a platform built for control, speed, and results.
One Unified Platform. Less Complexity. More Control. Better Reach.
