Book a Demo
BidHarvest is trusted across Plant, Agri, Salvage & Retail Returns. Book your free demo and see why.
Smooth Onboarding
Smooth Onboarding. Dedicated Support. No Surprises.
Smooth Onboarding. Dedicated Support. No Surprises.
Smooth Onboarding
Why Auctioneers Choose BidHarvest®
No Upfront Fees for Standard Setups
We don’t charge for standard implementations. Get started without a large capital outlay — ideal if you’re launching or exploring new verticals. Simple monthly fees with no surprises or hammer commission means you can control your auction tech budget from day one.
Legacy System Data Transfer
If you’re moving from an existing platform, our onboarding team will help curate and migrate your key data — auction history, bidder accounts, vendor records, and more — so you don’t lose what matters during the switch. All for a reasonable and transparent fee.
Dedicated Onboarding Manager
Your onboarding manager is with you from setup to go-live. They’ll coordinate training, data migration, settings configuration, and testing, so nothing’s missed.
Pre-Launch Training & Knowledgebase
All users receive tailored platform training before go-live, supported by our comprehensive online knowledgebase with articles, how-to’s, and videos.
Post-Launch Hypercare
We don’t just set you live and leave. Our hypercare phase ensures your team feels confident, bidders are supported, and any teething issues are dealt with fast.
Auction Day Support
Need real-time help during a sale? Our auction day support service gives you access to our experts when it matters most, including live troubleshooting. All available as part of your SLA setup.
Feature Update Service
As we release new features, your team gets update briefings and access to documentation. You’ll always know what’s new and how to make the most of it.
SLA-Backed Support
Our support team is available via a dedicated Zendesk support board, with clear and customisable service level agreements (SLAs) for response times and issue resolution.
What to Expect During Onboarding
Phase – What Happens
Discovery: We map your current setup, auction types, and user roles.
Data Prep: Our team helps clean and transfer your data, if migrating.
Setup & Configuration: Your auction workflows and business rules are configured in BidHarvest®.
Training: We train staff on admin, clerking, cataloguing, accounts, and reporting.
Pre-Launch Testing: Your onboarding manager helps simulate auctions and tests key features.
Go Live: You run your first auction with our team on hand for full support.
Hypercare: Extended support phase to catch issues and optimise workflow.
Ongoing Support: SLA-backed ticket support, feature updates, and access to training resources.
Ready to Launch? We’re Ready to Help.
Launching or switching auction software can feel daunting, but it doesn’t have to be. With BidHarvest®, there are no upfront fees, no surprises, and no reason to delay.
We’ve helped auctioneers of every size — from single-location specialists to international auction groups — get live, get confident, and get results.
Book your onboarding discovery call today or speak to our support team now.
Launching or switching auction software shouldn’t be a risk — it should be a leap forward.
At BidHarvest®, we’ve designed our onboarding and support services to remove barriers, reduce friction, and give you and your team confidence from day one.
Whether you’re starting fresh or moving from a legacy platform, we make the transition smooth, structured, and stress-free — with zero upfront fees for standard implementations.
We’re still working on this content and it’s not quite ready yet — but if you’re interested in this feature, we’d love to hear from you! Please get in touch and we’ll be happy to share more details or keep you updated as soon as it’s available.
Frequently Asked Questions
We can provide scheduled out-of-hours support and international auction support — just let sales know your timezone during onboarding.
All standard training and support are included in your monthly subscription fee. We offer optional add-ons for on-site support, white-labelled training, or custom API consulting.
Hypercare gives you extended, priority support immediately after go-live, including real-time help during auctions and daily check-ins where needed.
Yes — we offer sandbox environments so you can test, train, or experiment safely before going live.
No — if you choose curated data transfer, our team will help you extract and migrate key data from your old system, ensuring continuity of records.
Standard setups can be live within 2–4 weeks. More complex or multi-vertical migrations may take longer but our project team will scope everything clearly upfront.
already making the switch
Book your free demo and see why auction professionals like you across the globe are moving to a platform built for control, speed, and results.
One Unified Platform. Less Complexity. More Control. Better Reach.
